Network Presence Blog

A note that Microsoft and cPanel increase their licensing costs to us by 10% every year around this time.

But because we use Paypal Subscriptions in our web based ordering systems, we can’t pass those cost increases on to our customers.

We’ll be contacting these customers (Windows & cPanel VPS) asking them to consider adding more resources to their VPS (eg: more CPUs or more RAM or more diskspace, etc) to help fund these cost increases on our end, while getting some benefit for themselves being the extra resources for their VPS.

These various extra VPS resources products are listed in our Professional Services pages.

Thanks,
Richard.

Today something which we’ve planned against and operated to survive for nearly a decade occurred.

At 11am on a Wednesday an Internet link via fibre cable goes down, hard.

The linked post from our Operations site details it, but I want to emphasis that we’ve run and paid for this network setup to survive without customer impact an outage like this during business hours and we’re very please everything happened as expected when a fibre like this went down – our network automatically adapted and continued servicing our customers at that POP without missing a beat.

FYI and regards,
Richard.

Fibre Redundancy Lost in Sydney for nearly 2 hours – Wednesday October 9th 2024

We’ve updated our MikroTIk Router VPS image to their stable long-term support version 7.16

You can select this in our VPS Management pages for VPS reimage.

We’ve updated our MikroTIk Router VPS image to their stable long-term support version 6.49.13

You can select this in our VPS Management pages for VPS reimage.

We’ve updated the process of Windows based VPS (Windows 10 Pro or Windows Server 2019) ordering and provisioning. It still needs our manual attention, but that’s intentional so that there’s some checks on the orders for these types of VPS.

Ordering a Windows VPS via our Shop site usually takes place quickly on the day you order it, or if ordered out of hours, we’ll be in-touch the next day as the VPS is setup for you.

Regards,
Richard.

We’ve released an updated CentOS 9 templated OS image and it’s now available for all customers to Reimage/Reinstall their VPS at networkpresence.com.au

We’ve seen some customers with this issue, where after a reboot on a current version of cPanel, the MySQL server won’t start fully and keeps crashing with logs like:

2024-07-08T00:03:13Z UTC – mysqld got signal 11 ;
Most likely, you have hit a bug, but this error can also be caused by malfunctioning hardware.
BuildID[sha1]=539914406f129270c6bd39a48640d0f1eeecc1af
Thread pointer: 0x0
Attempting backtrace. You can use the following information to find out
where mysqld died. If you see no messages after this, something went
terribly wrong…
stack_bottom = 0 thread_stack 0x100000
/usr/sbin/mysqld(my_print_stacktrace(unsigned char const, unsigned long)+0x41) [0x213f031] /usr/sbin/mysqld(print_fatal_signal(int)+0x397) [0xffa557] /usr/sbin/mysqld(handle_fatal_signal+0xa5) [0xffa615] /lib64/libpthread.so.0(+0x12d20) [0x7fee37433d20] /usr/sbin/mysqld(Validate_files::check(__gnu_cxx::__normal_iterator > > const&, __gnu_cxx::__normal_iterator > > const&, unsigned long)+0x909) [0x218ddb9] /usr/sbin/mysqld(std::thread::_State_impl > > const&, __gnu_cxx::__normal_iterator > > const&, unsigned long)>, __gnu_cxx::__normal_iterator const, std::vector, /lib64/libstdc++.so.6(+0xc2b23) [0x7fee361b4b23]
/lib64/libpthread.so.0(+0x81ca) [0x7fee374291ca]
/lib64/libc.so.6(clone+0x43) [0x7fee357bb8d3]
The manual page at http://dev.mysql.com/doc/mysql/en/crashing.html contains
information that should help you find out what is causing the crash.

We’ve been in-touch with cPanel about this and here’s the solution/fix:

On a terminal session as root to your cPanel VPS, run:

yum downgrade mysql-community-*

Then your MySQL server should restart and run ok.

This is a known bug in this version of MySQL and cPanel recommend you lock your MySQL server version at this release for a while with commands like:

dnf install python3-dnf-plugin-versionlock
yum versionlock mysql-community-*

FYI,
Richard.

We’ve released an Ubuntu 24.02 templated OS image and it’s now available for all customers to Reimage/Reinstall their VPS at networkpresence.com.au

There’s a recent issue with cPanel that sometimes results in a page listing “plugin error – Analytics: plugin not found” when you login to your WHM site.

The solution is to run the following when logged into your VPS as the root user:

yum –disablerepo=”*” –enablerepo=”cpanel-plugins” install cpanel-analytics

This is documented on a few sites of cPanel, see the following:

https://support.cpanel.net/hc/en-us/articles/22914964338327-WHM-fails-with-plugin-error-Analytics-plugin-not-found

https://support.cpanel.net/hc/en-us/community/posts/22915528611223-Analytics-Plugin-Error

We’re happy to help any customers experiencing this issue to apply the fix listed above, please email help AT networkpresence.com.au

FYI and regards,
Richard.

We’re emailing our cPanel VPS customers who haven’t upgraded to the latest Linux and cPanel software, given cPanel’s end of life for older Linux versions is coming up in July 2024.

We’ve helped many customers upgrade and migrate their cPanel VPS to the latest Linux and WHM/cPanel software through our cPanel Backup and Upgrade product and service – where we provide a new latest software cPanel VPS and migrate your cPanel Accounts to that new VPS, then bring your existing cPanel VPS IP Address over to the new VPS.

This means you the cPanel based Web Hoster don’t need to change a thing and you get on to the latest cPanel software environment (and we move all our cPanel VPS customers to NVMe based storage for best site performance).

If you’d like your cPanel VPS upgraded, please get in-touch, regards,
Richard.